Return & Refund Policy
Summary: We accept returns within 14 days of delivery on a case-by-case basis. All returns require prior approval from our team. Items must be unused, uninstalled, and in original packaging. Return shipping is at the customer's expense. Refunds are issued as store credit by default; original payment method refunds are at our discretion.
1. Our Return Philosophy
Wupora is committed to quality. Every unit is inspected before dispatch. We stand behind our products — however, we operate as a lean direct-to-consumer brand and cannot absorb the cost of returns that result from buyer's remorse, ordering errors, or misuse. Our return policy is designed to be fair to genuine cases while protecting our ability to keep prices competitive for all customers.
2. Return Window
Return requests must be submitted within 14 calendar days of the date of delivery as confirmed by the carrier tracking system. Requests submitted after 14 days will not be accepted under any circumstances. It is your responsibility to inspect your order promptly upon receipt.
3. Conditions for Return Eligibility
Returns are accepted at our sole discretion and only when ALL of the following conditions are met:
- Return request submitted within 14 days of delivery
- Item is completely unused — not installed in any vehicle, not placed on any seat
- Item is in original, undamaged packaging with all tags, accessories, straps, cushion, and water bottle included
- Item shows no signs of pet hair, dirt, odor, or any physical contact with animals or surfaces
- A Return Merchandise Authorization (RMA) number has been issued by our team prior to shipment
- Return is shipped using a tracked method and received by us within 7 days of RMA issuance
Non-Returnable Items: Items that have been installed, used, or exposed to pets are not eligible for return under any circumstances, regardless of how briefly. We cannot resell any item that has been in contact with an animal.
4. Non-Returnable Circumstances
We do not accept returns or issue refunds in the following situations:
- Change of mind, dissatisfaction with color, or preference for a different product
- Item has been used, installed, or removed from original packaging
- Damage caused by improper installation, misuse, or exposure beyond normal use
- Items purchased during clearance, final sale, or using promotional codes greater than 20% off
- Free bundle items (the comfort cushion and water bottle) — these are non-returnable and have no standalone monetary value for refund purposes
- Requests submitted after the 14-day window
- Items returned without a prior RMA number
- Shipping charges — original shipping costs are non-refundable in all cases
- Orders damaged during return shipping due to inadequate packaging by the customer
5. How to Initiate a Return
1
Email our team within 14 days
Send an email to
supportwupora@gmail.com with subject line "Return Request — [Your Order Number]". Include your order number, reason for return, and 3–5 photos of the item in its current condition and original packaging.
2
Await RMA approval
Our team will review your request within 3–5 business days. We will confirm eligibility and issue an RMA number if approved. We may request additional information or photos. Approval is not guaranteed and is at our sole discretion.
3
Ship the item back
Pack the item securely in its original packaging. Write the RMA number clearly on the outside of the parcel. Use a tracked shipping method — you are responsible for the item until we confirm receipt. Return shipping costs are your responsibility.
4
Inspection and processing
Once received, our team will inspect the item within 3–5 business days. If the return is approved, store credit will be issued within 5 business days. If the item does not meet return conditions upon inspection, it will be returned to you at your expense and no refund will be issued.
6. Refund Method and Amount
Approved refunds are issued as Wupora store credit by default. Store credit has no expiry date and can be applied to any future purchase.
Refunds to original payment method (credit card, PayPal, etc.) are issued at our discretion and only in cases where: (a) we determine the product was materially defective; or (b) the order was our confirmed fulfilment error. Refunds to original payment method, if approved, are processed within 5–10 business days and may take additional time to appear on your statement depending on your bank.
Partial refunds may be issued in cases where only part of an order is returned or where items are returned in a condition that has reduced their resale value, at our sole judgment.
7. Defective or Incorrect Items
If you receive a product that is materially defective or if we shipped you the wrong item, contact us within 7 days of delivery with photographs of the issue. We will, at our discretion, offer a replacement, repair, or full refund. Normal wear, color variation, or minor cosmetic differences from product images do not constitute a defect.
8. Lost or Stolen Packages
If your tracking shows "delivered" but you did not receive your package, you must first: (a) check with neighbors and building management; (b) contact the carrier directly to file a claim; and (c) notify us within 5 business days of the marked delivery date. We will assist in filing a carrier claim, but we are not liable for packages stolen after delivery or marked delivered by the carrier. Replacement is at our sole discretion and subject to carrier claim outcomes.
9. Chargebacks
Initiating a chargeback or payment dispute without first contacting our support team is a violation of these Terms and may result in: permanent ban from purchasing Wupora products; submission of order documentation to your card issuer to contest the chargeback; and referral to a collections agency for disputed amounts. We maintain detailed records of all orders, communications, and delivery confirmations.
10. Exchanges
We do not offer direct product exchanges at this time. If you wish to receive a different product, please initiate a return (subject to eligibility above) and place a new order separately.
✅ We Accept Returns If:
- Within 14 days of delivery
- Item is unused and uninstalled
- Original packaging intact
- RMA issued by our team
- All accessories included
- Tracked return shipping
❌ We Do Not Accept If:
- After 14-day window
- Used or installed
- Pet hair or odor present
- No RMA number
- Final sale / clearance
- Free bundle items
11. Contact
All return requests must be initiated via email — we do not process return requests by phone or social media message:
Wupora™ Customer Support
Email: supportwupora@gmail.com
Address: 2232 Dell Range Blvd, Suite 303, Cheyenne, WY 82009, United States
Subject: "Return Request — [Your Order Number]"
Response time: 3–5 business days